BOOKING Ts & Cs
1. Booking Policy
All bookings are non-refundable. However, we understand plans change—bookings can be moved to a different date or venue, subject to availability.
2. How to Reschedule
To request a change, contact us at least 48 hours before your scheduled event. We’ll do our best to accommodate you.
3. Event Changes
If we need to cancel or reschedule an event, we’ll notify you promptly and offer an alternative date or venue.
4. Ticket Transfers
Tickets are transferable to friends or family, but please let us know in advance so we can update our guest list.
5. Behaviour & Safety
Tracks & Toys is a family-friendly space. We reserve the right to refuse entry or remove guests who disrupt the experience for others.
6. Photography & Media
We may capture photos or videos during events for promotional use. If you’d prefer not to be included, just let our team know on arrival.
7. Contact Us
For any booking queries, email us at [your contact email] or use the contact form on our website.
WEBSITE Ts & Cs
1. About Us
Tracks & Toys Family Fun is dedicated to delivering joyful, community-rooted experiences through our events, merchandise, and digital platforms.
2. Use of Our Website
By accessing our site, you agree to use it responsibly. No spamming, hacking, or mischief-making allowed.
3. Intellectual Property
All content—including logos, graphics, and event branding—is owned by Tracks & Toys. Please don’t reuse or reproduce without permission.
4. External Links
We may link to other sites. We’re not responsible for their content or privacy practices.
5. Privacy
We respect your privacy. For details on how we handle your data, please refer to our Privacy Policy below.
6. Liability
We do our best to keep everything accurate and safe, but we’re not liable for any losses resulting from use of the site or event changes.
7. Changes to Terms
We may update these terms from time to time. Continued use of the site means you accept any changes.
PRIVACY POLICY
1. Introduction
Tracks & Toys Family Fun is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a booking.
2. What Information We Collect
We may collect the following types of personal data:
- Name, email address, phone number
- Booking details (event, date, number of guests)
- Payment information (processed securely via third-party providers)
- Any messages or feedback you send us
3. How We Use Your Information
We use your data to:
- Process bookings and communicate event details
- Improve our website and services
- Send updates, promotions, or important notices (you can opt out anytime)
- Ensure safety and compliance at our events
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. These help us understand visitor behaviour and improve site performance. You can manage cookie preferences in your browser settings.
5. Sharing Your Data
We do not sell or rent your personal data. We may share it with trusted service providers (e.g. payment processors or email platforms) strictly for operational purposes.
6. Data Security
We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. All payment data is handled securely via encrypted channels.
7. Children’s Privacy
Our events are family-focused, but we do not knowingly collect personal data from children under 13 without parental consent.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletions
- Withdraw consent for marketing communications
9. Contact Us
For privacy-related queries, contact us at [your contact email] or via the website’s contact form.
10. Updates to This Policy
We may revise this policy from time to time. Any changes will be posted on this page with an updated revision date.